5CO01
Organisational performance and culture in practice

Learner Assessment Brief

Assessment ID / CIPD_5CO01_22_01

Level 5 Associate Diploma in

§ People Management

§ Organisational Learning and Development

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Unit code:	5CO01
Unit title:	Organisational performance and culture in practice
Assessment ID:	CIPD_5CO01_22_01
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5CO01
Organisational performance and culture in practice

This unit assignment explores the connections between organisational structure and the wider world of work in a commercial context. It highlights the factors and trends, including the digital environment, that impact on business strategy and workforce planning, recognising the influence of culture, employee wellbeing and behaviour in delivering change and organisational performance.

CIPD’s insight

Change management (Sep 2021)

Organisational change is a constant in many organisations, driven by a number of different forces including customers, markets and technology. Yet research shows that most change initiatives fail to get their intended outcomes and may even limit an organisation’s potential and its people. The effects of not managing change effectively can be devastating and long lasting, so it’s important that people professionals understand the issues and equip themselves with techniques to support change management initiatives.

The factsheet looks at why change management is important, the implications of not managing change effectively, and the potential issues that can arise in change management processes. It offers a series of techniques to help ensure change is effective.

https://www.cipd.co.uk/knowledge/strategy/change/management-factsheet

Technology and the future of work (January 2021)

How artificial intelligence (AI), robots and automation are shaping the world of work, the ethical considerations and the role of people professionals.

Much has been said about the potential impact of AI, robots and automation on jobs and the future of work. A common view is that many jobs are at risk of being taken over by machines, potentially leading to large-scale job losses. Our research shows that while there are risks, there are at least as many opportunities to increase the number and quality of jobs. No doubt these technologies will change the nature of work as we know it. This change needs a proper people strategy led by people professionals.

This factsheet describes some of the technologies that are having an impact on the world of work. It looks at the ethical implications of using these technologies in the workplace and considers the role of people professionals in shaping the future of work for humans.

https://www.cipd.co.uk/knowledge/work/technology/emerging-future-work-factsheet

Please note that the purpose of this insight is to link you to CIPD’s research and evidence within the subject area, so that you can engage with the latest thinking. It is not provided to replace the study required as part of the learning or as formative assessment material

Preparation for the Tasks:

At the start of your assignment, you are encouraged to plan your assessment work with your Assessor and where appropriate agree milestones so that they can help you monitor your progress.
Refer to the indicative content in the unit to guide and support your evidence.
Pay attention to how your evidence is presented, remember you are working in the People Practice Team.
Ensure that the evidence generated for this assessment remains your own work.

You will also benefit from:

Completing and acting on formative feedback from your Assessor.
Reflecting on your own experiences of learning opportunities and continuous professional development.
Reading the CIPD Insight, Fact Sheets and related online material on these topics as well as key research authors on the subject.

Task – Questions

Knowledge and understanding for this core unit will be assessed by written answers to the questions below.

Organisations differ in terms of structure, the products and/or services offered and customers.
1. Evaluate the advantages and disadvantages of two types of organisation structures, including the reasons underpinning them. (AC 1.1)
2. Analyse connections between organisational strategy, products, services and customers. (AC 1.2)

All organisations are affected to some extent by external factors and trends. The impact of these factors and trends could be positive, neutral or negative, some are short-lived whilst others are long-lasting. Analyse a range of external factors and trends currently impacting organisations. Identify organisational priorities arising from the factors and trends analysed. (AC 1.3)

The CIPD’s report Workplace Technology: the employee experience (2020:2) states, ‘the impact of the latest technology revolution on how organisations create value and on the way people work spans all industries, economies and parts of society’. Assess the scale of technology within organisations and how it impacts work. (AC 1.4)

Drawing on your reading, explain one theory or model which examines organisational culture AND interpret one theory or model which examines human behaviour. (AC 2.1)

Assess how people practices impact on organisational culture and behaviour, drawing on examples to support your arguments. (AC 2.2)

Many organisations have managed considerable change in recent years. CIPD’s report, People Profession 2030: a collective view of future trends (2020) identifies ‘internal change’ as a key future trend.
1. Explain different approaches to managing change (AC 2.3)
2. Discuss models for how change is experienced. (AC 2.4)

CIPD’s Good Work Index provides an annual benchmark of job quality. Data is gathered on seven dimensions of good work, including ‘health and wellbeing’. Assess the importance of wellbeing at work and factors which impact wellbeing. (AC 2.5)

Discuss the links between the employee lifecycle and different people practice roles. (AC 3.1)

Analyse how people practice connects with other areas of an organisation and supports wider people and organisational strategies. (AC 3.2)

People professionals provide a service to internal customers but to truly add value, people professions need to understand their customer’s needs. Discuss processes for consulting and engaging with internal customers to understand their needs. (AC 3.3)

Your evidence must consist of:

Written answers to the assessment questions (4550 words, refer to CIPD word count policy)

Assessment Criteria Evidence Checklist

You may find the following checklist helpful to make sure that you have included the required evidence to meet the task. This is not a mandatory requirement as long as it is clear in your submission where the assessment criteria have been met.

Assessment criteria		Evidenced Y/N	Evidence reference
1.1	Evaluate the advantages and disadvantages of different types of organisation structures, including the reasons underpinning them.
1.2	Analyse connections between organisational strategy, products, services and customers.
1.3	Analyse external factors and trends impacting organisations to identify current organisational priorities.
1.4	Assess the scale of technology within organisations and how it impacts work.
2.1	Explain theories and models which examine organisational culture and human behaviour.
2.2	Assess how people practices impact on organisational culture and behaviour.
2.3	Explain different approaches to managing change.
2.4	Discuss models for how change is experienced.
2.5	Assess the importance of wellbeing at work and the different factors which impact wellbeing.
3.1	Discuss the links between the employee lifecycle and different people practice roles.
3.2	Analyse how people practice connects with other areas of an organisation and supports wider people and organisational strategies.
3.3	Discuss processes for consulting and engaging with internal customers to understand their needs.

Declaration of Authentication

Declaration by learner

I can confirm that this assessment is all my own work and where I have used materials from other sources, they have been properly acknowledged.
Learner name:
Learner signature:
Date* *This should be the date on which you submit your assessment

Declaration by Assessor

I confirm that I am satisfied that to the best of my knowledge, the work produced is solely that of the learner.
Assessor name:
Assessor signature:
Date:

5CO01

Organisational performance and culture in practice

Assessment Criteria marking descriptors.

Assessors will mark in line with the following assessment criteria (AC) marking descriptors, and will indicate where the learner sits within the marking band range for each AC.

Assessors must provide a mark from 1 to 4 for each assessment criteria within the unit. Assessors should use the mark descriptor grid as guidance so they can provide comprehensive feedback that is developmental for learners. Please be aware that not all the mark descriptors will be present in every assessment criterion, so assessors must use their discretion in making grading decisions.

The grid below shows the range for each unit assessment result based on total number of marks awarded across all assessment criteria.

To pass the unit assessment learners must achieve a 2 (Low Pass) or above for each of the assessment criteria.

The overall result achieved will dictate the outcome the learner receives for the unit, provided NONE of the assessment criteria have been failed or referred.

Please note that learners will receive a Pass or Fail result from the CIPD at unit level. Referral grades can be used internally by the centre.

Overall mark	Unit result
0 to 23	Fail
24 to 30	Low Pass
31 to 39	Pass
40 to 48	High Pass