support@essaywritingexpert.orgIT Business Analyst Workflow and Documentation Design Test
1. Scenario
IHP Malaysia is looking to build a wellness booking portal to facilitate information transfer and booking of all activities and the various registration and approval workflows.
2. Stakeholders
a. Company HR
| No. | Track | Description |
| 1 | Registration | Company HR will log on to the portal to register their company with their email address and password. |
| 2 | Login | After IHP Admin approves Company HR’s registration, Company HR will receive an email to login to the portal. |
| 3 | Create a Booking | Company HR will be able to create a booking – selecting the Wellness Event and specifying these details:1. selecting 3 dates and times2. specifying an Expected Headcount3. specifying a location.4. Selecting a wellness event (linked to vendor) Booking email will be sent to Company HR and Wellness Vendor upon booking.b. IHP Admin |
| 4 | Cancelling a Booking | Company HR will be able to cancel the booking if the booking is not accepted by the Wellness Vendor. Cancellation email will be sent to Company HR and Wellness vendor upon cancellation. |
| 5 | View Bookings | Company HR can view the booking and the statuses in the View Bookings page. |
| No. | Track | Description |
| 1 | Login | IHP Admin can login to view all bookings |
| 2 | Approving or Rejecting a Wellness Event | IHP Admin can approve a wellness event that is created by a Wellness Vendor.Approval/Rejection email will be sent to Wellness Vendor upon booking. |
| 3 | Approving or Rejecting Vendors and Company HR | IHP Admin can login to approve all Wellness Vendors and Company HR that are pending approval.Confirmation emails will be sent to Vendors and Company HR once approved/rejected. |
| 4 | View Bookings | IHP Admin can view the booking and the statuses in the View Bookings page. |
| c. Wellness Vendors |
| No. | Track | Description |
| 1 | Registration | Wellness Vendors will log on to the portal to register their company with their email address and password. |
| 2 | Login | After IHP Admin approves Wellness Vendor’s registration, Wellness Vendor will receive an email to login to the portal. |
| 3 | Create a Wellness Event | Wellness Vendor will be able to create a booking – selecting the Wellness Event and specifying these details:1. Specifying a Wellness Event Type (Health Talk,Fitness Camp, etc)2. Specifying an Event Title3. Specifying an Event Description4. Specifying an Event PricingWellness Creation Email will be sent to IHP Admin upon creation. |
| 4 | Accepting / Rejecting a Booking | Wellness Vendor will be able to view bookings created by Company HR and either approve or rejects it. If the Wellness Vendor accepts the booking, they need to select one of 3 proposed dates. If the Wellness Vendor decides to reject, he needs to specify a Rejection Reason.Approval / Rejection email will be sent to Company HR and Wellness Vendor upon cancellation. |
| 5 | View Bookings | Wellness Vendor can view the booking and the statuses in the View Bookings page. |
3. Deliverables
a. An integrated workflow diagram on the Registration, Login, Creation of Wellness
Events, Creation of Bookings, Approval / Rejection of Bookings, Email Flows,
Approval / Rejection of Accounts drawn by draw.io or Visio
b. A short Business Requirement Document (3-5 pages) integrating the problem
statement, high level solutioning and in depth pathway for each user journey.
c. Fragmented workflow diagrams by stakeholders if needed for clarity