City & Guilds Level 3 Diploma in Adult Care (3096) 



Unit Title:  303 – Understanding duty of care.

Learner statement Assessor Use Only- Assessment Criteria Met
Learner to provide narrative under each statement of how they meet the criteria.  However, where the assessment criteria ask you to ‘Demonstrate’ this may be covered during your observation with your assessor and if so you are not required to provide written narrative.  This will be stated under the assessment criteria so please read carefully.


You must provide answers to each question that allow your assessor to properly assess what work duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification.


You must answer each question in your own words and write in the first person meaning “I do this”. A tip is always to keep in mind the “who, why, how, where and when” in each answer.


you could also send a copy of the care certificate if completed as long as you can produce the signing off sheet as well



Useful links for this unit are: For guidance only.


Don’t forget to use your company policies and procedures.



Learning Outcome 1: Understand how duty of care contributes to safe practice.

AC1.1 explain what it means to have a duty of care in own work role.






AC1.2 explain how duty of care relates to duty of candour.






AC1.3 explain how duty of care contributes to the safeguarding and protecting of individuals’ right to live in safety and be free from abuse and improper treatment.















Learning outcome 2: Know how to address conflicts or dilemmas that may arise between an individual’s

rights and the duty of care

AC2.1 describe conflicts or dilemmas that may arise between the duty of care and an individual’s rights.

(Give some examples of conflicts you have come across and how you dealt with these)







AC2.2 explain how to work effectively with individuals and others to address conflicts and dilemmas related to duty of care in order to achieve positive outcomes for individuals.






AC2.3 outline where to access additional support and advice about addressing conflicts and dilemmas in a care setting/service.














Learning outcome 3: Know how to respond to concerns and complaints.

AC3.1 explain own role in identifying and responding to comments and complaints.






AC3.2 outline the agreed policies and procedures for handling comments and complaints.


Please send your company policy for concerns and complaints.







AC3.3 explain the benefits of empowering individuals and others to express their comments, suggestions, and complaints.











Learning outcome 4: Know how to recognise and respond to adverse events, incidents, errors and near


AC4.1 describe what is meant by:

a. an adverse event





b. an incident





c. an error





d. a near miss












AC4.2 explain own role in recognising, reporting and responding to:

a. an adverse event





b. an incident





c. an error





d. a near miss






AC4.3 describe how effective practice may prevent further occurrences and improve quality of care.







References to be listed below ( include the date accessed.)



Declaration of authenticity


When submitting your reflective account and evidence on Learning Assistant please ensure that you click on the ‘Declaration’ button on the top right-hand side of ‘Your Programme’ page.  This confirms that the work you are submitting for your portfolio is your own. 


Thank you.































PHS Report Rubric