Customer service is something that we have all heard of and have some degree of familiarity with. However, customer service issues are a frequent complaint amongst customers. Using the Internet or another resource identify an organization with a reputation in customer service excellence. Then find another that has had a long history of customer service issues and complaints.
- How do organizations promote customer service excellence?
- What are the effects of poor customer service?
- How does quality tie into customer service?
- How can organizations improve their customer service models?