Understanding the Recruitment and Training Process in Hospitality and Tourism

Overview:

This assignment allows you to gain insights into the recruitment and training processes within the hospitality and tourism industry by interviewing a professional in the field. You will then analyze the information gathered to propose possible solutions to any challenges identified.

for more detailed information.

Assignment Format:

Please consider these steps to complete this assignment

Select a business/person to contact. The business/person should be in the hospitality and tourism field (e.g., F&B, lodging, DMO, airlines, etc.).
Create a list of questions for the interview. The number of questions should not exceed 10. Feel free to get some help from AI!
- Review the assignment template to come up with relevant questions.
- Share the interview questions with the class to receive feedback.
Find a contact person for the business and email or message to set up an interview. Consider LinkedIn!
Based on the interview, research possible solutions.
- If possible, share the solution with the business to receive feedback.
Complete the report using the following template
TitleName(s):
(Include your name or the names of your group members if working in a group)
Business Overview
Introduction to the Business
• Provide a brief introduction to the selected business, including its name, location, and
industry segment (e.g., lodging, F&B, DMO, airlines, etc.).
• Summarize the key products or services the business provides. Highlight any unique
offerings that differentiate this business from its competitors.
• Explain why you chose this particular business for your interview. Mention any
specific interest or relevance it has to your career goals or course objectives.
Interviewee Details
Include the name, title, and position of the person you interviewed. Provide a brief background
on their role within the organization.
Current Recruitment Practices
Staffing Strategies
• Detail the business’s approach to staffing, including recruitment channels,
selection processes, and any specific criteria they prioritize when hiring (e.g.,
experience, education, cultural fit).
Strengths & Weaknesses
• Identify and discuss the strengths of the current recruitment approach. How does
the business attract and retain top talent?
• Analyze any weaknesses or challenges in the recruitment process. Consider
factors such as diversity, turnover rates, and hiring timelines.
Current Training Practices
Training Programs
• Describe the training programs and strategies used by the business. Include
details about onboarding, continuous professional development, and
specialized training (e.g., customer service, technical skills).
Strengths & Weaknesses
• Highlight the strengths of the training practices. How do they contribute to
employee performance and guest satisfaction?
• Identify any areas where the training practices could be improved. Consider
aspects like employee engagement, adaptability of training content, and
alignment with business goals.
Actionable Strategies
Choose one weakness that was identified in the previous sections. Develop detailed and
actionable strategies to address the identified weakness. Consider a holistic approach that may
include process improvements, technology integration, and customer co-creation initiatives.

References
Use credible sources to support your suggestions (e.g., global/national news media outlets, peer-
reviewed journal articles, government reports, etc.).
Example:
Akbaba, A. (2006). Measuring service quality in the hotel industry: A study in a business hotel in
Turkey. International Journal of Hospitality Management, 25(2), 170–192.

https://doi.org/10.1016/j.ijhm.2005.08.006

Report format:

The report should be a minimum one-page and maximum two-page document using the designated font (Times New Roman, size 12) and a normal page layout. Please use APALinks to an external site. to format your paper and cite the references.